I've lived in the greater Franklin/Spring Hill area for 10 years now, and I've tried several oil change places. For the most part, I'm treated like another number in line. The sooner I pay for my service and get out, the quicker the next customer can pay for theirs, and so on. I get it - it's a business and time is money. It's not rude, it's just... well, business. It was a starkly different experience for me today when I made my first ever visit to Super Express Lube. I found out about the place via the helpful reviews on Yelp, and decided to find out why people would be willing to drive from inconvenient, out-of-the-way distances to get an oil change at this place. Color me intrigued. When I pulled into their location, I was greeted by two young chaps with refreshingly positive and courteous attitudes. I sat in my car while we engaged in friendly conversation, ranging from how my engine is doing to how much I like driving a Toyota to how long their place has been doing business. Dominick (manager, son of current owner) is a sharp, humble guy and spoke to me with a lot of respect and sincerity. I never had to get out of the car while they performed the oil change, checked and changed out a tail-light that wasn't working, lubricated the hinges on all the doors, and cleaned the windshield to a spotless shine. I can tell Dominick and his team take customer service seriously, and have proven - when I compare them to all the other places I've been to - that they are the best in town. A lot of shops can change oil, but not many can make you feel like a valued customer, like they're really listening to your concerns and will remember the details of your conversation when you come back the next time. They also took the time to educate me about my car's issues while not making me feel pressured to buy extra services or products. They kindly put all of that stuff on my receipt as a suggestion for my next visit - which is great, because I won't remember them! Bottom line: they won me over with their commitment to excellence - their service stands out in this part of middle Tennessee. I'll be going back and I'll be telling my friends them too.